Refunds and Returns Policy

 

What should I do if I no longer want the goods I ordered? If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within the fourteenth working day from the date you receive the ordered goods for an exchange or full refund.

Please include your original order number in the returned parcel. We recommend you use Recorded Delivery or another tracked service.

Please send the item with your order number to:. FanU Limited, 9 Church Road, Stanmore, Middlesex HA7 4AR

On receipt of the returned item, and in accordance with our refund policy, we will refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited

The product you return must be in new, unused, and undamaged condition with all the original packaging still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

What should I do if I have received the wrong item, or the item is faulty? In either event, please return, as above, the relevant item to us for a full refund. On receipt of the returned item, we will refund the payment card the price paid for the item. 

What should I do if you have not sent me one of the items I ordered? In this event, please email our customer service team at help@fanu.co.uk

Your rights under this Part are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by emailing at help@fanu.co.uk that you wish to cancel your contract before the end of the statutory cancellation period (14 working days from the day after you receive the Goods). You must then return the goods to us in the manner specified in the terms and conditions. Nothing in these terms and conditions affects your statutory rights.